Work + Lab

Products that have to work for millions.

Uber

Uber Money

Building financial products around how drivers and couriers get paid, understand their earnings and use their money.

Product work on the financial layer around earnings — getting paid, seeing what's coming, and actually using that money.

Earnings experience

Helping drivers and couriers make sense of earnings in a marketplace where supply, demand and algorithmic pricing are constantly changing.

Product and UX around earnings transparency, reflection and decision-making when the marketplace will not sit still.

Global consumer payments

Building payment experiences that work across markets, currencies, payment methods and a deeply complicated global payments stack.

At Uber I worked across the consumer payment experience and the underlying systems that make payments possible — from how customers pay to how money moves across markets and currencies.

Morgan Stanley

Where I first got introduced to the world of payments.

I started my career at Morgan Stanley, where I got an early look at just how much complexity sits behind something as simple as moving money from A to B. It gave me a fascination with the space — and ultimately the push to move into technology and build products closer to the customer.

Personal Lab

1 user

Built for one.

Most software is designed to work reasonably well for millions of people.

Which means it often works almost the way I want it to.

AI changes the equation.

If some tiny part of my life annoys me enough, I can increasingly build software around exactly how I want it to work.

So this is my Personal Lab: products inspired by disproportionately irritating personal problems.

What's the tiny thing in your life that technology still gets wrong?

Maybe it doesn't need a startup. Maybe it just needs software built for you.

01

Maps Brain

Pet peeve

“I've saved hundreds of restaurants, bars and places in Google Maps. Finding the right one when I actually need it is terrible.”

Build

A personal intelligence layer over everything I've saved.

Experiment

02

Kindle Brain

Pet peeve

“I highlight passages because they're worth remembering. Then I promptly never see them again.”

Build

A searchable, conversational memory of everything I've highlighted.

Experiment

03

Life Availability

Pet peeve

“My calendar knows where I am. My friends don't. Somehow this still requires ten WhatsApp messages.”

Build

A simple view of when I'm around and where I'll be.

Building

Got a pet peeve your apps haven't solved? Tell me about it.